Player Privacy Policy

This Privacy Policy explains how we collect, use and protect information when you use Dragonara services. We respect your privacy and aim to be clear about the personal information we hold, why we hold it and how you can control it. This page sets out the categories of data we collect, how we use that information and your rights in relation to your personal data.

Types of data we collect

We collect different types of data depending on your interaction with our site and services. This includes information you provide directly, data created as part of your account activity and technical details gathered automatically when you visit our site or use our app.

Personal data

Personal data is any information that identifies you. When you register an account we collect your name, date of birth, postal address, email address and phone number. We may also collect identity documents and proof of address where required for verification, age checks or fraud prevention.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, language preferences and connection information. We use this data to deliver and improve our services, detect abuse and maintain security. Some technical data may be aggregated for analytics purposes.

Transactional data

Transactional data covers details of deposits, withdrawals, bets, game play, bonuses and loyalty activity. We retain records of your financial transactions and play history for operational, compliance and dispute-resolution purposes.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and meet our legal obligations. Transactional and activity data is used to manage your account, resolve queries and improve our services. Where relevant, we may use information to send administrative notices, customer service messages and updates about changes to our policies.

Data protection practices

We store data on secure servers and apply standard technical and organisational measures to protect information against unauthorised access, loss or alteration. Access to personal data is limited to staff and authorised third-party partners who need it to provide services. We retain data for as long as is necessary for legitimate business purposes and to comply with legal or regulatory requirements.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to enable site functionality, remember preferences, measure site performance and deliver relevant content. You can manage cookie settings in your browser and adjust tracking preferences where available. Some features may not work correctly if cookies are disabled.

User rights

You have rights in relation to your personal data, including the right to access, correct, restrict or object to our use of your information. You may also request portability of certain data or ask us to erase your personal data where we are not required to retain it for legal or legitimate purposes.

Access, correction and deletion

To exercise your rights or update your details sign in to your account and use the profile controls, or contact our data team. We will respond to verifiable requests in line with applicable data protection standards and may require identification to process requests that affect account security.

Information sharing and third parties

We may share information with payment processors, identity-verification providers, anti-fraud services, regulatory bodies where required and other service providers who act on our behalf. We do not sell personal data to third parties. Where data is shared we require partners to protect it to appropriate standards.

Privacy policy updates

We may update this policy to reflect changes in our services or legal obligations. When we make material changes we will notify account holders by email or through notices on our site. Please check this page regularly for the latest version.