Responsible Gambling Policy

We take safer gambling seriously. At Dragonara we want play to be enjoyable and under your control, so we provide clear tools and support to help you manage time and spend. This page explains the protections we offer, the controls you can use in your account and where to turn for extra help if you need it.

Player protection principles

We put player safety first by promoting responsible, controlled play. We use a combination of self-service controls, monitoring and customer support to detect and respond to risky behaviour. Our aim is to make it simple for you to set limits, take breaks and get help without unnecessary friction.

Activity-control tools

You can find all safer-gambling tools in your account settings or by contacting our support team. Tools are designed to be easy to use and to take effect promptly so you can act immediately if you wish.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can lower limits instantly. Requests to increase limits will be subject to a cooling-off period and additional checks to protect your play.

Loss limits

Loss limits let you cap net losses over a chosen period. These limits help keep stakes at a level you are comfortable with and can be adjusted downwards at any time.

Time limits and session controls

Use session timers, reality checks and automatic log-out to manage how long you play. Short time-outs are available if you need a break, and you can also set daily or weekly time caps to prevent extended sessions.

Self-exclusion and account breaks

If you need to stop playing for a longer period, you can choose temporary account suspension or full self-exclusion. Self-exclusion blocks access across our products and is actioned promptly. If you want assistance, our support team will explain the options and confirm the exclusion in writing.

Recognising problem gambling

Warning signs include chasing losses, spending more time or money than intended, or neglecting other responsibilities. If you notice these changes in your own behaviour or someone else’s, consider using limits, taking a break or seeking professional help.

Practical tips to stay in control

Decide a budget before you play and stick to it, avoid gambling when stressed or under the influence, set realistic session lengths and use deposit and loss limits. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need external support, reputable UK organisations include GamCare, Gambling Therapy and the national self-exclusion service GamSTOP. For immediate emotional support you can contact Samaritans. These services offer confidential advice, helplines and treatment options.

If you would like help setting limits or understanding your options, contact our support team and we will guide you through the available tools and next steps.