Terms and Conditions

These Terms and Conditions set out the rules that apply when you use our online casino and related services. They explain the relationship between us and our users, how accounts should be used, and the general rules that govern promotions, payments and disputes. By creating an account and using our services you accept these terms and any updates we publish.

Account responsibilities

Each player is responsible for keeping their account details secure. You must not share your password or allow someone else to access your account. We may suspend or close accounts where there is reasonable suspicion of fraud, money laundering, bonus abuse or other misconduct. If you believe your account has been accessed without authorisation you must contact us immediately.

Eligibility requirements

To register you must meet the minimum legal age for gambling in your jurisdiction and be resident in a country we permit. Only one account is allowed per person, household, address, payment method or device unless we agree otherwise. We reserve the right to refuse registration or close accounts where eligibility cannot be verified.

Acceptable platform use

You agree to use the site lawfully and not to attempt to manipulate games, exploit software errors, or use bots and unauthorised third-party software. Acceptable use also covers fair play at live tables and any events we host. Abusive, threatening or fraudulent behaviour towards staff or other users will result in account restrictions and may be reported to the appropriate authorities.

General bonus and promotion rules

Promotions are governed by specific terms which apply in addition to these conditions. Where a promotion requires a deposit, the qualifying payment methods will be stated. Wagering requirements, contribution percentages for games, maximum bet limits while a bonus is active and expiry periods vary by offer and are set out in each promotion’s full terms. We may refuse or reclaim bonuses where we detect abuse or non-compliance.

Deposits and withdrawals

Available payment methods, minimum and maximum limits and processing times are displayed in the cashier. We may require identity and address verification and proof of payment method before any withdrawal is processed. Withdrawals are subject to our verification checks and any applicable limits. Pending and processing times vary by method; if additional documentation is required we will notify you by the contact details on your account.

Dispute resolution

Any dispute should be raised with our support team in the first instance. We aim to respond promptly and resolve matters fairly. If you are not satisfied with the outcome we will provide details of any independent escalation route available to you in the United Kingdom or your jurisdiction, where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Where we make material changes we will notify account holders by email or site notice. Continued use of the platform after notice of a change constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and contact us to close your account.